Refund and Return Policy

Final Sale Window

• • Returns or exchanges are strictly limited to within 30 days of delivery.
  • No exceptions beyond this period.
    
    

Return Authorization (Mandatory)

• • All returns require a Return Merchandise Authorization (RMA) issued by Navosco Inc.
  • The RMA must be visibly displayed on the exterior of the return package.
  • Returns without prior authorization will be refused and returned at sender’s expense.
    
    

Condition of Returned Goods

• • Items must be:
    • Unused, unopened, and in original factory packaging
    • In resalable condition, free of damage, markings, or alterations
  • Any item not meeting these conditions will be rejected or subject to additional fees.
    
    

Restocking Fee

• • Approved returns are subject to a minimum 25% restocking fee.
  • Additional deductions may apply based on:
    • Condition of the product
    • Missing components or packaging
    • Repackaging or refurbishment requirements
      
      

Non-Returnable Items

• • The following are strictly non-returnable:
    • Special orders / non-stock items
    • Sale or clearance items
    • Gift cards
    • Installed, used, or modified products
      
      

Serial Number & Fraud Prevention

• • All returns are verified against recorded serial numbers and tracking identifiers.
  • Any mismatch, tampering, or fraudulent activity will result in:
    • Immediate rejection of the return
    • Potential blacklisting of the customer account
      
      

Shipping & Liability

• • Customers are fully responsible for:
    • Return shipping costs
    • Insurance and tracking
  • Navosco Inc. is not liable for lost, stolen, or damaged return shipments.
    
    

Heavy & Oversized Items

• • Items over 40 lbs or oversized:
    • Are excluded from free shipping
    • May incur additional handling and return fees
  • These items may be non-returnable at our discretion
    
    

Inspection & Approval

• • All returns are subject to strict inspection upon receipt.
  • Approval is not guaranteed even with an RMA.
  • Navosco Inc. reserves full discretion to:
    • Approve
    • Partially refund
    • Reject any return
      
      

Refund Processing

• • Approved refunds:
    • Issued to the original payment method only
    • Processed within 10 business days after inspection approval
  • Shipping costs are non-refundable
  • If a return is rejected:
    • Item will be shipped back at customer’s expense
      
      

Damaged or Incorrect Items

• • Must be reported within 48 hours of delivery
  • Claims require:
    • Photos of packaging and product
    • Original invoice
  • Failure to report within this window voids eligibility
    
    

Warranty

• • Manufacturer warranty applies as primary coverage
  • Any additional coverage is at the sole discretion of Navosco Inc.
    
    

Contact

• • All return requests must be submitted to: info@navosco.com
  • Return address:
    3405 boul. Le Carrefour, Laval, QC, H7T 0M9